CSIS Action Grid

Official Satisfaction–Need for Action classification for Health Services. Each indicator uses its eligible response base to calculate the CSIS cutoff.

Opportunities for ImprovementLow Satisfaction · High Need for Action. Give greatest attention.
Continued EmphasisHigh Satisfaction · High Need for Action. Sustain strengths and fine-tune.
Secondary PriorityLow Satisfaction · Low Need for Action. Improve where practical.
Exceeded ExpectationsHigh Satisfaction · Low Need for Action. Sustain performance.

The axes show percentage-point distance from each indicator’s own cutoff. Zero is the CSIS boundary. Values to the right indicate High Satisfaction; values above zero indicate High Need for Action.

RankIndicatorSatisfactionNeed for ActionCSIS classification
1 Free Basic Medicine or Low-Cost Medicine Program 91.1%
Cutoff 51.8% · n=2886		 52.4%
Cutoff 51.8% · n=2886		 Continued Emphasis
2 Basic dental/oral hygiene 95.6%
Cutoff 52.8% · n=1213		 49.4%
Cutoff 52.8% · n=1213		 Exceeded Expectations
3 Free General Consultations/Access to secondary and/or tertiary health care 95.5%
Cutoff 51.9% · n=2632		 47.7%
Cutoff 51.9% · n=2632		 Exceeded Expectations
4 Family Planning/ Reproductive Health Distribution of reproductive health supplies, information dissemination and other services 97.5%
Cutoff 52.2% · n=2012		 46.0%
Cutoff 52.2% · n=2012		 Exceeded Expectations
5 Vaccination for infants/children 98.7%
Cutoff 51.8% · n=2838		 45.1%
Cutoff 51.8% · n=2838		 Exceeded Expectations
6 Prevention and Management of Communicable and Non-Communicable Diseases 97.6%
Cutoff 52.6% · n=1436		 44.9%
Cutoff 52.6% · n=1436		 Exceeded Expectations
7 Pre-natal/post-natal/child birth services 97.8%
Cutoff 52.1% · n=2111		 43.1%
Cutoff 52.1% · n=2111		 Exceeded Expectations
Method: High means the percentage is at least 50% plus its 95% margin of error. Satisfaction uses respondents who answered the Satisfaction item; Need for Action uses respondents who answered that item. This page is separate from the prototype’s existing four-band Decision Support priority score.