Governance and Response

Cross-stage service delivery review across awareness, availment, satisfaction, and need for action.

8 indicators
Avg Awareness
74.57%
Avg Availment
63.16%
Avg Satisfaction
93.22%
Avg Need for Action
46.68%

Stage Overview

Service Gaps

This view highlights indicators where citizens may know about a service but do not use it, use it but are not satisfied, or still need government action. For filtered Region/LGU views, results are descriptive evidence for local planning and should be validated with LGU records or field review.
vi · Need for Action

Traffic Management

51.5% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness61.6%
  • Availment76.3%
  • Satisfaction89.2%
  • Need for Action51.5%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.
vii · Need for Action

Disaster Risk Reduction and Management

48.1% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness76.3%
  • Availment58.1%
  • Satisfaction95.7%
  • Need for Action48.1%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.
ii · Need for Action

Local government’s response or action oncomplaints against an office,official orpersonnel of the LGU

47.7% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness63.8%
  • Availment40.5%
  • Satisfaction91.8%
  • Need for Action47.7%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.
viii · Need for Action

Public Information Services

46.2% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness70.3%
  • Availment82.9%
  • Satisfaction94.8%
  • Need for Action46.2%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.
iii · Need for Action

Mobile LGUservices/Provision ofmunicipal services to the barangays

46.0% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness69.1%
  • Availment63.9%
  • Satisfaction95.1%
  • Need for Action46.0%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.
i · Need for Action

Delivery of Frontline services

45.9% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness84.0%
  • Availment73.6%
  • Satisfaction93.1%
  • Need for Action45.9%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.
v · Need for Action

Timely Response on Peace and Order andPublic Safety-related incidents

45.8% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness87.7%
  • Availment65.3%
  • Satisfaction92.0%
  • Need for Action45.8%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.
iv · Need for Action

Conflict and dispute resolution in the barangays

42.4% highest concern signal
Citizens who used the service still indicate a need for government action.
  • Awareness83.8%
  • Availment44.8%
  • Satisfaction94.0%
  • Need for Action42.4%
Suggested guide: Prioritize follow-up validation with the service office and compare findings with LGU service records.

Frequency Count

This view shows compact Yes/No frequency counts and percentages for each service indicator across awareness, availment, satisfaction, and need for action.
i

Delivery of Frontline services

Aware Yes 83.96% · No 16.04%
Availed Yes 73.58% · No 26.42%
Satisfied Yes 93.13% · No 6.87%
Action Needed Yes 45.88% · No 54.12%
View counts
Stage Yes Yes % No No %
Aware 3778 83.96 722 16.04
Availed 2780 73.58 998 26.42
Satisfied 2589 93.13 191 6.87
Action Needed 1275 45.88 1504 54.12
ii

Local government’s response or action oncomplaints against an office,official orpersonnel of the LGU

Aware Yes 63.78% · No 36.22%
Availed Yes 40.5% · No 59.5%
Satisfied Yes 91.78% · No 8.22%
Action Needed Yes 47.71% · No 52.29%
View counts
Stage Yes Yes % No No %
Aware 2583 63.78 1467 36.22
Availed 1046 40.5 1537 59.5
Satisfied 960 91.78 86 8.22
Action Needed 499 47.71 547 52.29
iii

Mobile LGUservices/Provision ofmunicipal services to the barangays

Aware Yes 69.06% · No 30.94%
Availed Yes 63.89% · No 36.11%
Satisfied Yes 95.08% · No 4.92%
Action Needed Yes 46.0% · No 54.0%
View counts
Stage Yes Yes % No No %
Aware 2797 69.06 1253 30.94
Availed 1787 63.89 1010 36.11
Satisfied 1699 95.08 88 4.92
Action Needed 822 46.0 965 54.0
iv

Conflict and dispute resolution in the barangays

Aware Yes 83.81% · No 16.19%
Availed Yes 44.77% · No 55.23%
Satisfied Yes 93.97% · No 6.03%
Action Needed Yes 42.39% · No 57.61%
View counts
Stage Yes Yes % No No %
Aware 3520 83.81 680 16.19
Availed 1576 44.77 1944 55.23
Satisfied 1481 93.97 95 6.03
Action Needed 668 42.39 908 57.61
v

Timely Response on Peace and Order andPublic Safety-related incidents

Aware Yes 87.72% · No 12.28%
Availed Yes 65.3% · No 34.7%
Satisfied Yes 92.05% · No 7.95%
Action Needed Yes 45.75% · No 54.25%
View counts
Stage Yes Yes % No No %
Aware 3816 87.72 534 12.28
Availed 2492 65.3 1324 34.7
Satisfied 2294 92.05 198 7.95
Action Needed 1140 45.75 1352 54.25
vi

Traffic Management

Aware Yes 61.6% · No 38.4%
Availed Yes 76.27% · No 23.73%
Satisfied Yes 89.17% · No 10.83%
Action Needed Yes 51.45% · No 48.55%
View counts
Stage Yes Yes % No No %
Aware 2495 61.6 1555 38.4
Availed 1903 76.27 592 23.73
Satisfied 1697 89.17 206 10.83
Action Needed 979 51.45 924 48.55
vii

Disaster Risk Reduction and Management

Aware Yes 76.28% · No 23.72%
Availed Yes 58.08% · No 41.92%
Satisfied Yes 95.74% · No 4.26%
Action Needed Yes 48.11% · No 51.89%
View counts
Stage Yes Yes % No No %
Aware 3318 76.28 1032 23.72
Availed 1927 58.08 1391 41.92
Satisfied 1845 95.74 82 4.26
Action Needed 927 48.11 1000 51.89
viii

Public Information Services

Aware Yes 70.33% · No 29.67%
Availed Yes 82.87% · No 17.13%
Satisfied Yes 94.81% · No 5.19%
Action Needed Yes 46.16% · No 53.84%
View counts
Stage Yes Yes % No No %
Aware 2954 70.33 1246 29.67
Availed 2448 82.87 506 17.13
Satisfied 2321 94.81 127 5.19
Action Needed 1130 46.16 1318 53.84
Showing 4500 of 4500 respondent records for All Mindanao records.