CSIS Action Grid

Official Satisfaction–Need for Action classification for Governance and Response. Each indicator uses its eligible response base to calculate the CSIS cutoff.

Opportunities for ImprovementLow Satisfaction · High Need for Action. Give greatest attention.
Continued EmphasisHigh Satisfaction · High Need for Action. Sustain strengths and fine-tune.
Secondary PriorityLow Satisfaction · Low Need for Action. Improve where practical.
Exceeded ExpectationsHigh Satisfaction · Low Need for Action. Sustain performance.

The axes show percentage-point distance from each indicator’s own cutoff. Zero is the CSIS boundary. Values to the right indicate High Satisfaction; values above zero indicate High Need for Action.

RankIndicatorSatisfactionNeed for ActionCSIS classification
1 Traffic Management 89.2%
Cutoff 52.2% · n=1903		 51.5%
Cutoff 52.2% · n=1903		 Exceeded Expectations
2 Disaster Risk Reduction and Management 95.7%
Cutoff 52.2% · n=1927		 48.1%
Cutoff 52.2% · n=1927		 Exceeded Expectations
3 Local government’s response or action oncomplaints against an office,official orpersonnel of the LGU 91.8%
Cutoff 53.0% · n=1046		 47.7%
Cutoff 53.0% · n=1046		 Exceeded Expectations
4 Public Information Services 94.8%
Cutoff 52.0% · n=2448		 46.2%
Cutoff 52.0% · n=2448		 Exceeded Expectations
5 Mobile LGUservices/Provision ofmunicipal services to the barangays 95.1%
Cutoff 52.3% · n=1787		 46.0%
Cutoff 52.3% · n=1787		 Exceeded Expectations
6 Delivery of Frontline services 93.1%
Cutoff 51.9% · n=2780		 45.9%
Cutoff 51.9% · n=2779		 Exceeded Expectations
7 Timely Response on Peace and Order and Public Safety-related incidents 92.1%
Cutoff 52.0% · n=2492		 45.8%
Cutoff 52.0% · n=2492		 Exceeded Expectations
8 Conflict and dispute resolution in the barangays 94.0%
Cutoff 52.5% · n=1576		 42.4%
Cutoff 52.5% · n=1576		 Exceeded Expectations
Method: High means the percentage is at least 50% plus its 95% margin of error. Satisfaction uses respondents who answered the Satisfaction item; Need for Action uses respondents who answered that item. This page is separate from the prototype’s existing four-band Decision Support priority score.