Main finding: Awareness is linked with other service experiences
Citizens who used Governance and Response had an 81.5% likelihood of also knew about Governance and Response and reporting satisfaction with Governance and Response.
Citizens who used Governance and Response had an 81.5% likelihood of also knew about Governance and Response and reporting satisfaction with Governance and Response.
| Result Area | Patterns | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) |
|---|---|---|---|---|
| Availment | 5 | 65.1% | 1.02 | |
| Satisfaction | 4 | 93.6% | 1.00 | |
| Awareness | 2 | 80.2% | 1.02 |
Citizens who used Governance and Response had an 81.5% likelihood of also knew about Governance and Response and reporting satisfaction with Governance and Response.
Citizens who knew about Governance and Response, and reported satisfaction with Governance and Response had a 66.6% likelihood of also using Governance and Response.
Citizens who knew about Governance and Response had a 62.9% likelihood of also using Governance and Response and reporting satisfaction with Governance and Response.
Citizens who knew about Governance and Response, and felt a need for further action, and reported satisfaction with Governance and Response had a 66.0% likelihood of also using Governance and Response.
Citizens who knew about Governance and Response, and used Governance and Response had a 95.9% likelihood of also reporting satisfaction with Governance and Response.
Citizens who knew about Governance and Response had a 65.6% likelihood of also using Governance and Response.
Citizens who used Governance and Response had a 94.7% likelihood of also reporting satisfaction with Governance and Response.
Citizens who felt a need for further action, and used Governance and Response had a 78.9% likelihood of also knew about Governance and Response and reporting satisfaction with Governance and Response.
Citizens who knew about Governance and Response, and felt a need for further action had a 64.4% likelihood of also using Governance and Response.
Citizens who knew about Governance and Response, and felt a need for further action, and used Governance and Response had a 92.9% likelihood of also reporting satisfaction with Governance and Response.
Citizens who felt a need for further action, and used Governance and Response had a 91.0% likelihood of also reporting satisfaction with Governance and Response.
| Rule | Result Area | Plain Reading | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) | Lift Assessment | Practical Interpretation |
|---|---|---|---|---|---|---|---|
| Rule 1 | Awareness | Citizens who used Governance and Response had an 81.5% likelihood of also knew about Governance and Response and reporting satisfaction with Governance and Response. | 2,178 of 4,163 eligible respondents (52.3%) | 81.5% | 1.04 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 2 | Availment | Citizens who knew about Governance and Response, and reported satisfaction with Governance and Response had a 66.6% likelihood of also using Governance and Response. | 2,178 of 4,163 eligible respondents (52.3%) | 66.6% | 1.04 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 3 | Availment | Citizens who knew about Governance and Response had a 62.9% likelihood of also using Governance and Response and reporting satisfaction with Governance and Response. | 2,178 of 4,163 eligible respondents (52.3%) | 62.9% | 1.03 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 4 | Availment | Citizens who knew about Governance and Response, and felt a need for further action, and reported satisfaction with Governance and Response had a 66.0% likelihood of also using Governance and Response. | 915 of 4,163 eligible respondents (22.0%) | 66.0% | 1.03 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 5 | Satisfaction | Citizens who knew about Governance and Response, and used Governance and Response had a 95.9% likelihood of also reporting satisfaction with Governance and Response. | 2,178 of 4,163 eligible respondents (52.3%) | 95.9% | 1.03 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 6 | Availment | Citizens who knew about Governance and Response had a 65.6% likelihood of also using Governance and Response. | 2,272 of 4,163 eligible respondents (54.6%) | 65.6% | 1.02 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 7 | Satisfaction | Citizens who used Governance and Response had a 94.7% likelihood of also reporting satisfaction with Governance and Response. | 2,530 of 4,163 eligible respondents (60.8%) | 94.7% | 1.01 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 8 | Awareness | Citizens who felt a need for further action, and used Governance and Response had a 78.9% likelihood of also knew about Governance and Response and reporting satisfaction with Governance and Response. | 915 of 4,163 eligible respondents (22.0%) | 78.9% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 9 | Availment | Citizens who knew about Governance and Response, and felt a need for further action had a 64.4% likelihood of also using Governance and Response. | 985 of 4,163 eligible respondents (23.7%) | 64.4% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 10 | Satisfaction | Citizens who knew about Governance and Response, and felt a need for further action, and used Governance and Response had a 92.9% likelihood of also reporting satisfaction with Governance and Response. | 915 of 4,163 eligible respondents (22.0%) | 92.9% | 0.99 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 11 | Satisfaction | Citizens who felt a need for further action, and used Governance and Response had a 91.0% likelihood of also reporting satisfaction with Governance and Response. | 1,055 of 4,163 eligible respondents (25.3%) | 91.0% | 0.97 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |