Main finding: Satisfaction is linked with other service experiences
Citizens who knew about Health Services, and used Health Services had a 98.0% likelihood of also reporting satisfaction with Health Services.
Citizens who knew about Health Services, and used Health Services had a 98.0% likelihood of also reporting satisfaction with Health Services.
| Result Area | Patterns | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) |
|---|---|---|---|---|
| Availment | 6 | 63.5% | 0.99 | |
| Satisfaction | 4 | 97.5% | 1.02 | |
| Awareness | 2 | 92.6% | 1.02 |
Citizens who knew about Health Services, and used Health Services had a 98.0% likelihood of also reporting satisfaction with Health Services.
Citizens who used Health Services had a 97.8% likelihood of also reporting satisfaction with Health Services.
Citizens who used Health Services had a 92.9% likelihood of also knew about Health Services and reporting satisfaction with Health Services.
Citizens who knew about Health Services, and reported satisfaction with Health Services had a 65.5% likelihood of also using Health Services.
Citizens who knew about Health Services, and felt a need for further action, and used Health Services had a 97.3% likelihood of also reporting satisfaction with Health Services.
Citizens who felt a need for further action, and used Health Services had a 92.4% likelihood of also knew about Health Services and reporting satisfaction with Health Services.
Citizens who felt a need for further action, and used Health Services had a 96.9% likelihood of also reporting satisfaction with Health Services.
Citizens who knew about Health Services, and felt a need for further action, and reported satisfaction with Health Services had a 64.6% likelihood of also using Health Services.
Citizens who knew about Health Services had a 62.9% likelihood of also using Health Services and reporting satisfaction with Health Services.
Citizens who knew about Health Services had a 64.1% likelihood of also using Health Services.
Citizens who knew about Health Services, and felt a need for further action had a 62.7% likelihood of also using Health Services.
Citizens who knew about Health Services, and felt a need for further action had a 61.0% likelihood of also using Health Services and reporting satisfaction with Health Services.
| Rule | Result Area | Plain Reading | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) | Lift Assessment | Practical Interpretation |
|---|---|---|---|---|---|---|---|
| Rule 1 | Satisfaction | Citizens who knew about Health Services, and used Health Services had a 98.0% likelihood of also reporting satisfaction with Health Services. | 2,404 of 4,026 eligible respondents (59.7%) | 98.0% | 1.02 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 2 | Satisfaction | Citizens who used Health Services had a 97.8% likelihood of also reporting satisfaction with Health Services. | 2,533 of 4,026 eligible respondents (62.9%) | 97.8% | 1.02 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 3 | Awareness | Citizens who used Health Services had a 92.9% likelihood of also knew about Health Services and reporting satisfaction with Health Services. | 2,404 of 4,026 eligible respondents (59.7%) | 92.9% | 1.02 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 4 | Availment | Citizens who knew about Health Services, and reported satisfaction with Health Services had a 65.5% likelihood of also using Health Services. | 2,404 of 4,026 eligible respondents (59.7%) | 65.5% | 1.02 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 5 | Satisfaction | Citizens who knew about Health Services, and felt a need for further action, and used Health Services had a 97.3% likelihood of also reporting satisfaction with Health Services. | 1,056 of 4,026 eligible respondents (26.2%) | 97.3% | 1.01 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 6 | Awareness | Citizens who felt a need for further action, and used Health Services had a 92.4% likelihood of also knew about Health Services and reporting satisfaction with Health Services. | 1,056 of 4,026 eligible respondents (26.2%) | 92.4% | 1.01 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 7 | Satisfaction | Citizens who felt a need for further action, and used Health Services had a 96.9% likelihood of also reporting satisfaction with Health Services. | 1,107 of 4,026 eligible respondents (27.5%) | 96.9% | 1.01 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 8 | Availment | Citizens who knew about Health Services, and felt a need for further action, and reported satisfaction with Health Services had a 64.6% likelihood of also using Health Services. | 1,056 of 4,026 eligible respondents (26.2%) | 64.6% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 9 | Availment | Citizens who knew about Health Services had a 62.9% likelihood of also using Health Services and reporting satisfaction with Health Services. | 2,404 of 4,026 eligible respondents (59.7%) | 62.9% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 10 | Availment | Citizens who knew about Health Services had a 64.1% likelihood of also using Health Services. | 2,452 of 4,026 eligible respondents (60.9%) | 64.1% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 11 | Availment | Citizens who knew about Health Services, and felt a need for further action had a 62.7% likelihood of also using Health Services. | 1,085 of 4,026 eligible respondents (26.9%) | 62.7% | 0.97 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 12 | Availment | Citizens who knew about Health Services, and felt a need for further action had a 61.0% likelihood of also using Health Services and reporting satisfaction with Health Services. | 1,056 of 4,026 eligible respondents (26.2%) | 61.0% | 0.97 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |