Main finding: Satisfaction is linked with other service experiences
Citizens who knew about Social Welfare Services, and used Social Welfare Services had a 96.7% likelihood of also reporting satisfaction with Social Welfare Services.
Citizens who knew about Social Welfare Services, and used Social Welfare Services had a 96.7% likelihood of also reporting satisfaction with Social Welfare Services.
| Result Area | Patterns | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) |
|---|---|---|---|---|
| Satisfaction | 4 | 93.0% | 1.05 | |
| Awareness | 2 | 69.2% | 0.96 |
Citizens who knew about Social Welfare Services, and used Social Welfare Services had a 96.7% likelihood of also reporting satisfaction with Social Welfare Services.
Citizens who knew about Social Welfare Services, and felt a need for further action, and used Social Welfare Services had a 94.3% likelihood of also reporting satisfaction with Social Welfare Services.
Citizens who used Social Welfare Services had a 91.9% likelihood of also reporting satisfaction with Social Welfare Services.
Citizens who felt a need for further action, and used Social Welfare Services had an 89.0% likelihood of also reporting satisfaction with Social Welfare Services.
Citizens who used Social Welfare Services had a 69.9% likelihood of also knew about Social Welfare Services and reporting satisfaction with Social Welfare Services.
Citizens who felt a need for further action, and used Social Welfare Services had a 68.6% likelihood of also knew about Social Welfare Services and reporting satisfaction with Social Welfare Services.
| Rule | Result Area | Plain Reading | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) | Lift Assessment | Practical Interpretation |
|---|---|---|---|---|---|---|---|
| Rule 1 | Satisfaction | Citizens who knew about Social Welfare Services, and used Social Welfare Services had a 96.7% likelihood of also reporting satisfaction with Social Welfare Services. | 1,004 of 3,709 eligible respondents (27.1%) | 96.7% | 1.09 | Modest positive association | The responses occur together somewhat more often than the baseline. Treat this as a useful lead for local review. |
| Rule 2 | Satisfaction | Citizens who knew about Social Welfare Services, and felt a need for further action, and used Social Welfare Services had a 94.3% likelihood of also reporting satisfaction with Social Welfare Services. | 467 of 3,709 eligible respondents (12.6%) | 94.3% | 1.06 | Modest positive association | The responses occur together somewhat more often than the baseline. Treat this as a useful lead for local review. |
| Rule 3 | Satisfaction | Citizens who used Social Welfare Services had a 91.9% likelihood of also reporting satisfaction with Social Welfare Services. | 1,320 of 3,709 eligible respondents (35.6%) | 91.9% | 1.04 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 4 | Satisfaction | Citizens who felt a need for further action, and used Social Welfare Services had an 89.0% likelihood of also reporting satisfaction with Social Welfare Services. | 606 of 3,709 eligible respondents (16.3%) | 89.0% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 5 | Awareness | Citizens who used Social Welfare Services had a 69.9% likelihood of also knew about Social Welfare Services and reporting satisfaction with Social Welfare Services. | 1,004 of 3,709 eligible respondents (27.1%) | 69.9% | 0.97 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 6 | Awareness | Citizens who felt a need for further action, and used Social Welfare Services had a 68.6% likelihood of also knew about Social Welfare Services and reporting satisfaction with Social Welfare Services. | 467 of 3,709 eligible respondents (12.6%) | 68.6% | 0.95 | Negative association | The linked outcome occurs less often than the baseline. Review the underlying responses before drawing a service conclusion. |