CSIS Action Grid

Official Satisfaction–Need for Action classification for Social Welfare Services. Each indicator uses its eligible response base to calculate the CSIS cutoff.

Opportunities for ImprovementLow Satisfaction · High Need for Action. Give greatest attention.
Continued EmphasisHigh Satisfaction · High Need for Action. Sustain strengths and fine-tune.
Secondary PriorityLow Satisfaction · Low Need for Action. Improve where practical.
Exceeded ExpectationsHigh Satisfaction · Low Need for Action. Sustain performance.

The axes show percentage-point distance from each indicator’s own cutoff. Zero is the CSIS boundary. Values to the right indicate High Satisfaction; values above zero indicate High Need for Action.

RankIndicatorSatisfactionNeed for ActionCSIS classification
1 Older Persons / Senior Citizens Program 83.7%
Cutoff 52.1% · n=2103		 60.7%
Cutoff 52.1% · n=2104		 Continued Emphasis
2 Personswith Disabilities (PWD)Welfare Program 90.0%
Cutoff 54.6% · n=461		 56.5%
Cutoff 54.6% · n=462		 Continued Emphasis
3 Programs for Internally Displaced Persons 92.9%
Cutoff 53.9% · n=643		 53.3%
Cutoff 53.9% · n=643		 Exceeded Expectations
4 Childand Youth Welfare Program 97.4%
Cutoff 52.1% · n=2126		 49.1%
Cutoff 52.1% · n=2125		 Exceeded Expectations
5 Women’s Welfare Program 93.0%
Cutoff 52.4% · n=1732		 46.6%
Cutoff 52.4% · n=1733		 Exceeded Expectations
6 Family and Community Welfare Program 95.5%
Cutoff 52.7% · n=1298		 46.0%
Cutoff 52.7% · n=1299		 Exceeded Expectations
Method: High means the percentage is at least 50% plus its 95% margin of error. Satisfaction uses respondents who answered the Satisfaction item; Need for Action uses respondents who answered that item. This page is separate from the prototype’s existing four-band Decision Support priority score.