Main finding: Satisfaction is linked with other service experiences
Citizens who knew about Support to Education, and used Support to Education had a 96.4% likelihood of also reporting satisfaction with Support to Education.
Citizens who knew about Support to Education, and used Support to Education had a 96.4% likelihood of also reporting satisfaction with Support to Education.
| Result Area | Patterns | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) |
|---|---|---|---|---|
| Satisfaction | 4 | 95.3% | 1.00 | |
| Awareness | 2 | 78.9% | 0.95 |
Citizens who knew about Support to Education, and used Support to Education had a 96.4% likelihood of also reporting satisfaction with Support to Education.
Citizens who knew about Support to Education, and felt a need for further action, and used Support to Education had a 95.7% likelihood of also reporting satisfaction with Support to Education.
Citizens who used Support to Education had a 95.4% likelihood of also reporting satisfaction with Support to Education.
Citizens who felt a need for further action, and used Support to Education had a 93.6% likelihood of also reporting satisfaction with Support to Education.
Citizens who used Support to Education had a 79.9% likelihood of also knew about Support to Education and reporting satisfaction with Support to Education.
Citizens who felt a need for further action, and used Support to Education had a 77.9% likelihood of also knew about Support to Education and reporting satisfaction with Support to Education.
| Rule | Result Area | Plain Reading | Seen in Records (Support) | Observed Together (Confidence) | Link Strength (Lift) | Lift Assessment | Practical Interpretation |
|---|---|---|---|---|---|---|---|
| Rule 1 | Satisfaction | Citizens who knew about Support to Education, and used Support to Education had a 96.4% likelihood of also reporting satisfaction with Support to Education. | 1,053 of 2,930 eligible respondents (35.9%) | 96.4% | 1.01 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 2 | Satisfaction | Citizens who knew about Support to Education, and felt a need for further action, and used Support to Education had a 95.7% likelihood of also reporting satisfaction with Support to Education. | 490 of 2,930 eligible respondents (16.7%) | 95.7% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 3 | Satisfaction | Citizens who used Support to Education had a 95.4% likelihood of also reporting satisfaction with Support to Education. | 1,258 of 2,930 eligible respondents (42.9%) | 95.4% | 1.00 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 4 | Satisfaction | Citizens who felt a need for further action, and used Support to Education had a 93.6% likelihood of also reporting satisfaction with Support to Education. | 589 of 2,930 eligible respondents (20.1%) | 93.6% | 0.98 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 5 | Awareness | Citizens who used Support to Education had a 79.9% likelihood of also knew about Support to Education and reporting satisfaction with Support to Education. | 1,053 of 2,930 eligible respondents (35.9%) | 79.9% | 0.96 | Near baseline | The pattern may be common, but it occurs at about the expected baseline rate. Use it for monitoring rather than as evidence of a strong relationship. |
| Rule 6 | Awareness | Citizens who felt a need for further action, and used Support to Education had a 77.9% likelihood of also knew about Support to Education and reporting satisfaction with Support to Education. | 490 of 2,930 eligible respondents (16.7%) | 77.9% | 0.94 | Negative association | The linked outcome occurs less often than the baseline. Review the underlying responses before drawing a service conclusion. |